Help CenterBy default, income verification requests expire after 14 days if the applicant does not complete them. When this happens, a log will appear in income verification request's Activity Log:
Fortunately, if an invite expires, there is an easy way to re-open it in the portal.
To re-open an expired request, simply log into your portal and navigate to the details page for an income verification request. Under the actions button, there is a re-open screening menu item.
When clicked, you will see a confirmation dialog:
When reset, all screenings will be reset and an email will be sent to all applicants to re-complete the screening.
On success, a confirmation will be shown on the top-right corner.
You will see a list of requests that can be opened. Select the request you want to re-open and click the “Open” button. This will open the request and allow the applicant to complete it.
If you want to change the expiration time from 14 days to another time period, you can do so by emailing us. Just let us know the new expiration time you’d like to set and we’ll update the request accordingly.
Managing income verification requests doesn’t have to be complicated. By following the steps outlined above, you can easily manage the expiration of your requests and ensure that your applicants have the time they need to complete them.